Charlesrose

The Charles Rose Service

Charles Rose is Australia’s premier diamond jewellery designer and manufacturer. We have a finished range in addition to an exclusive made to order service. We specialize in high quality diamonds and handmade jewellery of superior finish and detail. Charles Rose diamonds are supplied with premium International diamond grading certification plus a full warranty.

VALUE:  We provide high value in your purchase. This is possible because Charles Rose are specialist diamond dealers, jewellery designers and manufacturers.

FREE SUPPORT:  Our customers benefit from a range of free services including:  re-polishing, cleaning and jewellers inspection with report. Charles Rose will also repair and maintain at special low cost Charles Rose items purchased by you. Charles Rose is over 90 years old and can be relied upon for warranty and service support.

TRADE UP: In most circumstances, you may trade in your past CR purchases when trading up – ie where purchasing a more valuable item.

diamonds on table

REMAKING: Charles Rose have a special remake service; hand making new jewellery by re-fashioning your old or unwanted items – with significant savings. You may select from any of our exclusive styles or design your own.

INSURANCE: Charles Rose are jewellery insurance claims specialists and will manage your insurance claim with you. Charles Rose also provide re-valuations, new for old replacement (including exact copy work) and repair services.

Our Guarantee

Charles Rose guarantee to provide jewellery of superior quality and value. Your purchase will be carefully described, including a full description of diamond grades and other gem parameters. Charles Rose settings are also fully guaranteed including as to their description; metal purity, method of manufacture and workmanship. If your piece reveals a flaw or error in fabrication (for the life of the item) we will rectify the problem without charge.

After care

Jewellery can dull or wear with use. We will without charge clean and re-polish you CR jewellery, check for wear issues (for example worn claws, loose settings, overly thin shanks, loose sizing, metal discolouration etc) and repair the problem for a special customer loyalty charge. We perform this work in-house. If you lose a small diamond we can replace it. If you chip a diamond we can replace or re-polish it.

If you suffer a loss (through theft or destruction etc), we can remake the item for you. Although a replacement, it will be faithful to the original and so keep precious memories alive. We will liaise with your insurance company to make the process simple and stress free. If you seek to replace with a different item we can assist in negotiating with your insurer.

If you wish to upgrade a Charles Rose diamond solitaire ring set with a main certified diamond weighing .50ct or greater, we will in most circumstances accept it for an upgrade, (subject to some conditions), however we also offer an in-house remodelling and remaking service in which we can revitalise your own ring using some or all of the existing gems. We will ensure perfect match of gem quality so the finished item is complete and consistent.

Price Advantage

The Charles Rose price guarantee ensures you pay the correct price for your purchase. Our specialization and volume of diamond purchasing plus our in house manufacturing ensure industry best pricing.

Typically our jewellery is higher in quality and/or lower in cost. If you feel after your purchase that this has not occurred, simply bring it to our attention and if confirmed, we will refund you more than the difference.

Charles Rose diamond ring pricing is consistent and reliably reflects excellent value. We never engage in price manipulation “sales” or quote on stock that is not available for immediate purchase. Our inventory lists are real and immediately available at the quoted price.

Payment Plan

The Charles Rose payment plan allows you to buy CR jewellery and wear it while you pay for it, interest free to approved purchasers. Approval is normally a formality and quickly obtained on the spot. Our finance plan can help those budgeting for a special event. You may elect to fully or partially finance your purchase. A variety of terms are available (typically linked to a variety of repayment installment options).

LONG TERM SUPPORT

Charles Rose is a 3rd generation business. Established in 1923, Charles Rose is over 90 years old. You can purchase with confidence and peace of mind, knowing we will support you and your CR jewellery for generations to come.

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